We've Got You Covered
Warranty Policies
Whether you're unboxing your first bolt-on or dealing with a delivery that didn't survive the carrier's finest handling — here's exactly what we do when things go sideways.
Damaged Shipments
We pack every order like it's our own build. Carriers, however, are a different story.
If your item arrives damaged:
- Contact us within 72 hours of delivery
- Photograph the damaged product and all packaging — even if the box looks fine on the outside
- Hold onto the original packaging and packing materials — don't toss them
- A FedEx or UPS rep may need to inspect and pick up the package
Every situation is handled case by case. We'll work to get you taken care of.
If tracking says "Delivered" but the porch is empty: contact us within 15 business days to file a trace with the carrier.
We offer Route Shipping Protection at checkout — lost, stolen, or damaged in transit, Route covers it.
Undeliverable or Refused Shipments
If a package is returned to us because of an incorrect address, failure to pick it up, or a refused delivery:
- Returned shipments can take up to 3 weeks to process back to us
- A restocking fee may apply
Returning a Product
- Returns generally accepted within 30 days of delivery
- Items must be brand new, uninstalled, and in original packaging
- A valid Return Merchandise Authorization (RMA) is required before sending anything back
- Returns processed within 10 business days of receipt
Important: Special order items and electronics are non-returnable. We reserve the right to refuse any package returned without prior authorization.
Defective Products
Within 30 days of delivery: Email support@lethalperformance.com to start the warranty or return process.
After 30 days, within the manufacturer warranty: Contact the manufacturer directly. We can help facilitate, but the manufacturer makes the final call.
Note: We are not responsible for labor costs related to the installation of incorrect or defective parts.
We offer Extend Protection Plans on most products — coverage that picks up when the manufacturer warranty ends. Add it at checkout on eligible products.
We may refuse the package. Always get authorization first — it protects both of us.
No. Installed = used = not eligible for return.
Unless the return is due to our error, yes — return shipping is the customer's responsibility.
We'll do what we can, but warranty options may be limited in that situation.
Still need help?
Call: 561-753-8105 or submit a support ticket and we'll get back to you.